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Cancellation with no notice, messages, txt at all

‎09-07-2020 01:56 PM
Steven1001
Level 1
‎09-07-2020 01:56 PM

Cancellation with no notice, messages, txt at all

A 28 day booking for my cottage,  due to start in 10 days,  has been cancelled and fully refunded.  I had no notice of this,  no message,  txt or email.  I didn't know about it until I got a request for dates in the previously booked period and thought I'd better check.
 
Is this the new policy ?  Or just another bug ?
 
‎09-07-2020 01:56 PM
2 Replies 2
‎09-07-2020 03:44 PM
Helen3
Top Contributor
Bristol, United Kingdom
‎09-07-2020 03:44 PM

Airbnb should have contacted you @Steven1001 .

‎09-07-2020 03:44 PM
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‎09-07-2020 05:23 PM
Ann72
Level 10
New York, NY
‎09-07-2020 05:23 PM

@Steven1001  I just posted that app notifications are delayed by several hours.  I have been seeing emails, though.  But there's a definite lag time.

‎09-07-2020 05:23 PM
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