Cancellations in May

[Armando236]

Guest wants to cancel their booking for May.

How can this be done without both parties being penalised.

Thanks in advance.

Kind Regards

Armando.

[David5641]

@Armando236 have the guest contact Airbnb. Both of you should not cancel the booking from your ends, it has to be done by Airbnb. If it's the guest who requests to cancel the reservation, the host is not penalized. All you have to do is agree to provide the guest a full refund. If the reason qualifies for Airbnb extenuating policy, automatically both of you will not be penalized.