Hi, I am new to Airbnb (4 months) and we host with pets.
We took a booking for 3 nights and it was not until our second conversation it became apparent that the guests intended to leave the dogs in the house while they went to work. I contacted them and said i was uncomfortable with that, they described the dogs and I said I would discuss it with my partner.
Before I could discuss the situation, the guests came back and said they had found other accomodation.
I cancelled the booking only to find, I have been docked $50 of my next booking and the money is being sent to the guests, even, though they had not paid any money and my calendar has been blocked for those days.
I feel like a three times loser here.
We have had rave 5 star revues, made every effort to make a real go of this venture, flowers, milk, tea and coffee ready for all guests,
this is a bit of a kick in the teeth.
My question; can I appeal this? and if so, where?