Question.
Goal: Change the check in and check out date.
Guest: Communicated to the host that the transaction that ended up being canceled was an accident and really the goal was only to change the check in date and check out date.
Host: 8 Minutes later. Sends a message to the Guest, "I received your request to cancel and have accepted it."
Guest: ??? Wondering why it was canceled when communication was sent that it was accidentally canceled and the goal was to only change the check in date and time.
Host: Too bad it's already canceled
Guest: I didn't want to cancel the reservation only wanted to change the check in date and check out date? How come I can't do that? OK . I'll send a request for a refund of the trip less the service fee. TRIP is booked for May 14, 2022. Sent a request for trip only.
Host: Declined Request for Refund
Guest: Why did you decline my request for refund. I am willing to pay the service fee.
Host: You already canceled the reservation and your cancellation policy is not eligible for a refund.
Guest: What??? Why. This trip is well over 2 months away, I'm sure you can find someone to stay in the remaining nights that I won't be staying or even the entire stay? I am still willing to stay for 4 nights and you can rent out of the other 4 nights. I don't understand why you won't give me a partial refund for the other 4 nights or allow me the trip refund and rebook a new reservation for 4 nights.
Host: Too bad you already canceled it and I accepted it.
Guest: I sent you a message 8 minutes prior to you accepting my cancellation. You already KNEW I didn't want to cancel my trip in the first place only change the date. You Purposely accepted my cancellation request so you could make the quick buck KNOWING your refund policy did not allow me the funds back because you could have easily declined my cancellation request and send me a message back that this was NOT the way to change the date. Instead you processed the cancellation request KNOWING that I only wanted to change the check in and check out date. You fradulently and deceitfully processed the cancellation for your own financial gain.
Host: No reply.
Guest: I intend to involve Airbnb and my credit card company to assist with a resolution because I believe you had ample time to communicate with me and you knew my goal was NOT to cancel the reservation. We have more than 2 months for you to book your space and in the very busy months of the year. I don't see any justifiable explanation as to why you are declining my refund for 4 nights as I already still would like to keep my reservation for the 4 nights or if your rates will change due to the less days. Issue me a refund for the full trip less the service fee and I can rebook the 4 nights again.
Host: You can involve Anybody. Declined request for compromise on anything.
What would any of you other host do in this situation.