Check-in Guide

John-and-Tim0
Level 4
Palm Springs, CA

Check-in Guide

I went to send our guests the Check-in guide from the app this morning and I noticed the little "key" is gone.  Since you can't do it from the website we don't know how to send the guide out. Can someone help?

2 Replies 2
Helen0
Level 10
Manchester, United Kingdom

I have been corresponding with Airbnb tech support about a different issue and they just dropped into the conversation today that this feature has been removed! I have no idea why they would take away a crucial feature like this, and as usual it's come out of the blue without any consultation or even a warning to hosts.

I am furious! 

Was anyone notified about this at all? 

We need to demand it back.

 

Reema2
Level 2
Mountain View, CA

Same issue here. My guests rely on the exterior photos and instructions I provide, even simple things like finding the entrance gate. Now I get 3x more calls from guests trying to locate their unit. I believe this is the second time this feature has been removed. Back in the day you could create a check in "book", that was taken away then later this link feature was added.