Hi all!Anyone have any great wins this summer they want to ...
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Hi all!Anyone have any great wins this summer they want to share - Reviews, 1st super host, new listings? Let’s hear about i...
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Hello all, Need some advice on when or when not to clean my hosted unit. I have a guest who reserved, 60 days. I have a rule that we'll clean the unit every 2 weeks on Sunday afternoon. During that time, I clean the bathroom and shower. In the unit, I dust, vacuum, wipe down everything including windows ledge and also sweep and mop. Usually there always something to clean, or something small to repair. I normally give 24 - 48 hours notice of my entering unit. My guest is tidy and clean by his standards, and insist on me not cleaning the unit unless he requests it.
Is there a rule of thumb of letting guests dictate if the unit should be cleaned or not? Does anyone here have experience in this area? I want to accommodate the guest and make him feel welcomed, but I also don't want to be repairing stuff or cleaning for an extended period once they leave.
Any suggestions? I would appreciate recommendations on how best to handle this. Trying to create a win/win end result.
Thank you in advance,
S.
Hi Shane,
I also have the same question, however, it should be up to you as the host to determine how often you want the place cleaned. If it were a hotel, there would be frequent maid service so this is uncharted territory for us as well.
I hope someone with experience in this responds!
I am not vastly experiened with this myself, but I am aware that in many ( most) locations, once a stay goes over 30 days the rights of the renter change - it is no longer an STR but an LTR and tenancy rights come into play. I believe this can make it a little more awkward for you and you may need to organise a tenancy agreement if you are worried about things.
However even with a tenancy agreement, as I understand it, you as the landlord are able to nominate things like "visits" to ensure your property is being adequately maintained - but you need to get this sorted prior to the stay commencing.
I am not legal expert, but my feeling is, the buck stops with you - it's your property so if a guest if requesting anything that makes you uncomfortable don't feel forced into it. After all unlike an actual LTR you will still be covering utilities etc. However I can also see the guests point of view - they want a bit of privacy. Personally I think communication is the key. Say you are not prepared to let the property go 2 months without an inspection but you are willing to negotiate the fortnightly clean ( if you are)
If the guest is reasonable and flexible and explains their concerns adn you feel re assured and comfortable - all good. But if the guest starts trying to impose how THEY want things and expects you to fall in line with them, I would be asking them to move elsewhere. No long term booking money is worth the potential of a difficult guest who may to damage
I'm sure more experienced hosts will be along shortly who can offer more specific advice.
Good luck!
I too have the same question? Our one bed one bath has a washer and dryer with any needed laundry detergents . We have our first longer term guest (21 days). I am not sure of the protocol on cleaning for this length of stay? We live next door to the property and have no concerns or worries about this guest at all.
I did send our guest a message re: cleaning and linen service; letting he/she know that we will do what ever he/she is accustom to during his/her stay. Any advice is greatly appreciated. Thank you!
@Donn-And-Vicki0 For stays of longer than a week or 10 days I offer a complimentary weekly housekeeping refresh in order to keep the place in good order. Even the best guests might let things slide during a three- or four-week stay.
There isn't a set rule but many hosts who allow long-term stays find it beneficial to have *mandatory* mid-term cleaning. If you have it in your house rules, reiterate during initial communication with the guest and say this is non-negotiable, guests will either have to agree or find somewhere else.
Here are some other posts
https://community.withairbnb.com/t5/Hosting/Review-cleaning-after-long-term-stay/m-p/543279
https://community.withairbnb.com/t5/Hosting/extra-cleaning-fee-for-long-term-reservation/m-p/884768
https://community.withairbnb.com/t5/Hosting/Help-Long-term-guest-regrets/m-p/714550