Co-Hosts vs Teams

[West-Indies0]

Hi All, 

Anyone here using Co-Hosts over Teams? 

We manage 125 properties with 4 managers assigned a specific set of properties to them but with Teams, they basically receive emails for all of the 125 properties. To help with this we created filters in their emails but it's a little bit of a pain to deal with when we add new properties, redistribute the properties, add a new manager...or if we replace someone. 

Basically we have 2 people in charge of answering inquiries/sending reviews using the main account and the 4 managers mentioned above who message directly with guests. 

It feels that for how we manage the company, Co-hosts make more sense *but* still not sure if it would be a mistake to change back or if we would be missing out on something super important that Teams offers but Co-hosts do not.

Any feedback would be quite helpful.

Stay safe!

Saludos! 

[Scott]

Hi @West-Indies0 thanks for kicking off this discussion!

We acknowledge that notification noise can be a problem for team members in general, particularly when they only care about a subset of the listings on a team.

Regarding when to use Teams vs Co-hosting, here are a few questions to consider:

1. How important is it to restrict individual access to certain listings?
2. How important is it to control permissions for managing listings, reservations, finances etc?
3. How important is it for each person to control the notifications they receive?
4. How important is it for each person to access transaction history? (and potentially in the future, access the resolution center?)

So today, if listing assignment and notification controls are more important than individual permissions and transaction history access, then co-hosting will be a better choice in the short term.

However if permissions control or transaction history access are more important, then teams will be a better choice in the short term.

Longer term, we’re considering how “listing assignment” may fit into teams in the future, which would make teams an all around stronger solution, but we don’t have a concrete timetable to share at this time.

It’s also worth calling out that next month we plan to add a “listing filter” to host inbox, so people can focus on messages for a subset of listings.  However this filter is set on demand in the Inbox UI, and is not a permanent filter for their account, so it won’t affect notifications.

Stepping back, what other considerations are on your mind? Which are more important to you?