@Sarah977 @Mike-And-Jane0 @Huma0 @Lisa723
Firstly, apologies for the multiple messages. Kinda new to this.
The listing is under my name, with an email address with my name as well. I am the primary host, she is the co-host. Our arrangement years ago was that she got a 20% commission on bookings for checks in, check outs and managing reviews etc and the cleaning fee. I have no outstanding payments to her.
When I moved back to france, I discovered some of my property was damaged as she was not doing check-outs properly and not reporting it. During a disagreement on this subject, she realised I would not want to work with her anymore and she changed my passwords. We had created an email account under my name for this property -we both had the credentials to this. I honestly never thought a professional service would do this and that was my mistake, agreed. She emailed me saying she would exchange the password for 1120 euros - all of this captured in emails and whatsapps. At the time, I had to ask 3 times for my apartment keys, which she also refused. When I said I would go to the police, she finally agreed to give them back.
She believes that she is the listing owner. However, all of her work has been paid for, as we agreed at the beginning of her services.
What is amazing is that Airbnb does not recognize this as fraud. There is a listing out there with my bank account details and property on it where I am the host and have 3 groups about to show up, but have no access to the account. It does not matter at this point, who is the listing owner- that situation should not exist and Airbnb should do something about it. These groups are going to be very confused when they show up.
I am willing to give up the account and start afresh but I cant even do that.
Maybe creating a new listing with my house on it will trigger someone at Airbnb. Maybe not who knows with them at this point?
Well, thanks for the advice. It has been nice to have some support in any form throughout this situation.