Coronavirus

[Brett275]

Without Prejudice 

All Hosts Beware 

We recently accepted a traveller to host , as it turned out his family joined Airbnb on the day of arrival from China .

He was put on Self Quarantine for 14 days without our initial knowledge.

After 24hours he hadnt left his room or asked for a key we decided to ask him why .

Broken English he advised us by showing his quarantine papers he had registered another address ( his families ) . We immediately ask the family to collect him and outline our disapproval in deceiving us. 
We then asked for a Health certificate to be presented  after the 14 days .

We then acting honestly advising Airbnb an they said they would refund the traveller?  but do not want to discuss the Coronavirus. 
We were gobsmacked they had no comment on the issue but simply wanted to stick to company policy and refund the balance to the traveller . Airbnb then paid us the full weeks funds without any correspondence explaining why .

We assumes it was a “Good Faith “ payment for the inconvenience and potential loss of income due to closing that room down and the stress of waiting for a health clearance .

We were wrong our next tenant ( pre warned about the incident But didn’t stat  in that room ) funds were deducted from our payments plus the next bookings funds will be deducted .

To rub  salt into the wounds the Coronavirus Policy warning  was released within 12 hours of our complaint . We have contacted Airbnb on three Occassion and the silence is deafening .

Bottom line means more to them than Hosts safety  . Watch this space ! 

[Sean433]

@Brett275 

That is fascinating. Airbnb should definitely pay you for lost income on this but the customer service reps you are talking to just go off of policy. The only way I see this being rectified is if you took it higher up.

I wonder when this guest discovered he had the virus. You would not travel to another country knowing you have the virus. So it seems he contracted it on the plane or while in Australia and was forced to stay to quarantine and booked your place to do that? That is crazy!!

Also, how are you going to disinfect your home? Who would you contract for that and airbnb should help you with the cost on that as well.

Really unfair what happened to you.

[Susie0]

That is SO out of a line that a guest did this, potentially exposing your family too! Plus you'd need to get a specific cleaning after this person. Airbnb needs to go the extra mile and NOT refund the guest's money. The guest should have known it would be an issue coming from China.

[Emilia42]

@Brett275 

How did this end? Is the guest sick? Did anyone in your house get sick?

[Kerrie19]

I had a girl coming back from Japan  to Australia, yesterday booked for 2 weeks. She ended up staying less than 2 hours as she was so distressed from her trip home at both airports.  Her family came to pick her up from the country. They requested a full refund. I gave it to them, this is $6,000 worth of refunds due to cancellations from the coronavirus.  I'm just wondering where it is all heading as I have just retired from catering and this was to be my new income??

[Freda34]

I'm very sorry to hear this. I'm wondering if anyone - anywhere - has been successful filing for pandemic unemployment benefits? I have been unsuccessful in Pennsylvania . Airbnb told us we would be eligible as gig workers and/or self-employed. Appreciate any feedback. Thanks!

[Kerrie19]

Brett this also happened to me in January when I had a family cancel less than 24 hours before booking.  I was paid the money then airbnb took the money from the next few guests that were book in.  It seems it is the hosts that are disadvantaged.