DAMAGED ITEM - GUEST UNCERTAIN IF THEY DAMAGED THE ITEM

[Jill1034]

A Guest contacted me and told me that the large newer TV was damaged. Their children had brought friends. No one admitted to damaging the TV. What should I do? Should I charge the guest or claim it on the ABNB Guarantee?

[Emiel1]

@Jill1034 

So the guest says there is some damage (cosmetic damage ?)  on the TV, which was not there when they checked-in ? But nobody admits to have created it ?

As the reservation is not yet finished, you can discuss it with the guest and charge the agreed money via resolution centre.

Otherwise you have to follow these procedure:

What-do-i-do-if-my-guest-breaks-something-in-my-place

[Anonymous]

@Jill1034 There isn't a way to use the so-called "Host Guarantee" (which isn't really that) that doesn't involve first sending a request for payment to the guest. If you're going to pursue compensation here, the correspondence thread is going to be one piece of evidence for you - as well as all the photos and receipts that validate your costs. But if the guest denies responsibility, and you can't prove that they were responsible for the damage, there's unfortunately no clear path to compensation.