Hello, this past week I had a two time convicted felon stay at one of our Airbnb’s. I had no idea until the cleaning crew showed up and the place was a disaster. Soiled clothing, piles of trashy everywhere even dirty diapers scattered around floors, on the sofa etc . The place looked like it had been in a tornado. The guest left her social security card behind and two business cards to her parole officer. On googling her name it immediately prompts links to her arrest records. BATTERY - GRAND THEFT AUTO.
The guest booked back to back instead of extending her stay. Allowing her to leave two reviews instead of one . She had no reviews prior. Of course I gave her one star. Someone like this should not be on the airbnb platform based solely on the way she left the home. After both our reviews went live she decided to leave a review for the second leg of her stay. It’s only safe to assume she read the first review because her first review was decent. Although she stated she found pubic hair in the tub.. which never in 5 years of airbnbing 4 different homes has cleanliness been an issue. The second review had false claims. Going further and now saying pubic hair all over the floors. She also claimed I kept showing up announced. I never once met the person nor showed up to the home. I do not live on site and would never show during a guests stay. I have complained to airbnb and have tried escalating this but their robotic responses are all this same. At this point it is now slander and defamation. It is appalling to thing someone would read this and believe any of it about me or the home. It is irresponsible for airbnb not to consider these unique circumstance and give a true effort to assist their hosts.
I’ve had 3 Airbnb plus homes and am assisting a client purchase a new home to turn into an airbnb. I have many a friends who too have Airbnb’s. I am an airbnb advocate here in Chicago where the city makes it difficult for owners to turn their spaces into an airbnb. It is unfair for airbnb to turn away hosts when we speak up about issues. They should consider these complaints case by case . Anyone reading that specific review would be hesitant to book. Even after still being super host, airbnb plus, and consistent 5 star rating.
Airbnbs system of taking a complaint , then faux escalating via email with out a return email address , contact information or direct contact is irresponsible and negligent . Something has to be done .
can anyone give me a contact number to someone at airbnb who might actually want to help.
