Damaged wood floors - 200 high heels holes - Airbnb ignores me

[Mathieu284]

Hello, I have been renting a fully renovated chalet during the year. A guest visibly threw an Halloween party and really damaged the hard wood floors. The place does say in the ad and rules no parties and no shoes inside.   We have found around 200 high heels holes on the floor that are quite visible. I feel very bad as I have spent a lot of time renovating the place and making it look as great as possible. Repair cannot be done except by removing the entire wood floor. 

After creating a case with Airbnb, and waiting 5 weeks to get a response, they have declined my reimbursement request as they consider the damage to be a regular wear and tear.  I did reply arguing that scratches, bumps are but certainly not 200 holes.  

It has been 4 more weeks and they still do not respond.  Any ideas on how I should proceed with them?

[Lisa723]

@Mathieu284 You might try Facebook and/or Twitter.