A host issued me a payment through the airbnb platform for some items i purchased on their behalf that were not at the rental but should have been. I received a notification of the payment 1 month ago but to-date havent received it. I have called airbnb customer service twice. The first time they said it was with my bank and i should receive it in a few days. The second time they said i need to resolve it with my bank. I spoke to my bank and they have no record of the credit. I spoke to the host and they sent me the confirmation email they received from airbnb of the debit to their account (for the payment they issued me). I setup a different payout method just to be safe, but airbnb says the credit should be issued to the sale card i made the payment on. Since this has all happened, airbnb has charged that same card (for the same rental, it was a multi month rental), so it isnt my card. Im at a loss for how to get help. I dont receive a response when i message airbnb. Each time i call customer service is a 45 min-1 hour wait time. Im calling again today, but want to see if anyone has any other suggestions. Trying to be patient but this seems a bit ridiculous.
