Do removed reviews count towards Super Host status?

Cherie71
Level 10
Anchorage, AK

Do removed reviews count towards Super Host status?

I've received 5-star reviews from all guests this summer except two who had their reviews removed by Airbnb (threats/going against Airbnb review rules).  

 

Do the reviews that were removed count towards Super Host status?  I don't understand why receiving all 5-star reviews shows an average of 4.1-stars.

 

 

19 Replies 19

@Fred13 It died? Well! I put a lot of thought into that character, I’m sorry you consider it pitiful.😉

(P.S. - How does one delete the entirety of a comment?)

Emilia42
Level 10
Orono, ME

@Cherie71 One of your listings has a poor review from July or August 2021. Because you have so few reviews, that single review has been preventing you from attaining Superhost over the last year. This review will not count in the October 2021-September 2022 Superhost criteria so you should achieve Superhost come October 2022.

Airbnb Support told me the same thing. That one bad review though was from a person who booked for someone else - her brother who had a mental illness and was threatening - and Airbnb told the woman she violated the rules and he had to leave immediately.

 

She was allowed to write a review (1 star) with the complaint she didn't get her money back.  I'd push it but knowing it disappears from the rankings at the end of this month, makes it seem not worth the effort. 🙂

 

Thanks so much for responding.

Is there somewhere on the Host page where I could see all of the review's star ratings?

 

It shows I have over 50 reviews but I can't find a place that shows the number of 5-star, 4-star, etc. etc. without having to go each listing 🙂

 

 

Cherie71
Level 10
Anchorage, AK

Airbnb Support confirmed reviews removed do not count towards your Superhost status. 🙂