I recently attended a state conference and learned that Airbnb properties have become a convenient mode for HUMAN TRAFFICKING, not to mention drug use, abuse and manufacturing!
I am taking the advice of one of the community members below and will go to press investigative team (airbnb is already getting a bad reputation here for other reasons), I will also go to twitter. My situation is a bit different but have had NO support, and a lot of conflicting advice on their thread that they close right away. They told me they were "emailing" me in all further communication so I could submit documentation, photos to support my position. They refused to provide any physical or email address for Airbnb, and I kept requesting addresses to send documents as they would not send via the message threads. All I received were "no reply..www.aribnb.com" emails. It has taken approx 20 days to get the docs to them, all the while we continued communication with airbnb for assistance to upload or send docs. Just the day before we were finally able to submit our docs on this conflict resolution (which we could not open or see at all) Airbnb took it upon themselves to charge us, returning funds we had earned to a guest that lied about numerous situations ("no hot water"checked by maintenance within minutes; there was plenty of hot water, she admitted it was her "fault"?; damages by guest to property; wifi not working when it was, etc). Although we had communicated this to Airbnb, they apparently listened to her instead. I appreciate knowing where to go with complaints about airbnb that may be heard! This woman made a reservation on 12/23/19 for 12/29/19-12/31/19 for two days according to our policy and as allowed by airbnb pollicy. She received our home with an early check-in time to accommodate her (she had a toddler with her). The home was, as always, in beautiful "sparkling" clean condition; everything was working fine (we have never had a bad review in our years with airbnb at all). She stated to the maintenance staff when hot water was checked that she was going to Denver (we are 100 miles+/- southwest). That was after her first night at our property. We initially gave her the benefit of the doubt, agreeing if all this was happening to refund her 2nd night and help her find another accommodation via airbnb (policy-she should have called them but didn't). She was going to leave, but did NOT! Her party of 3 adults and one toddler were still there after check out later in the day. She told one of the maintencance/cleaning crew she needed a place to "hang out" until it was time to attend an event that evening. She had hidden her car so no one saw it when they went to the property. When "caught" still in the home the 2nd time, she drove through the backside of the property over yard, gardens and sidewalk taking out commercial sprinkler heads. Why? Because she only wanted to pay for one night and we require a 2-day minimum stay. She tried to get her second night for free by hiding in the home and lying about leaving. What did Airbnb do about this? We were penalized! We not only were subjected to losing other rentals during a holiday, but Airbnb came to the "conclusion" that our home was NOT ready for guests due to no hot water, no WIFI, BOTH OF WHICH WERE FINE!!! Needless to say, we are done with Airbnb now. This woman had been a member since 2016 with only 1 review when she rented from us. I have not seen her review of us since I did not review her while this "conflict resolution" was going on. If Airbnb doesn't block this: please email us with similar issues to accentonlife@outlook.com. We are talking to an attorney now and leaving Airbnb.
