I’m having the same issue, and I use the CSV for a lot of things, but unfortunately it is not the same as the earning summery and nobody at Airbnb seems to understand that both documents are necessary. I am not only trying to get my taxes done, but I’m refinancing some properties and I am not comfortable using a huge messy spreadsheet that contains private data of my guests.
Also, it’s reasonable for hosts to get an official document that is clear and concise from Airbnb, not just some spreadsheet that I had to heavily alter in order to use.
I too have had to open multiple cases, usually I get no information, and then they randomly get closed out by whatever agent I happen to be dealing with, or they are not in the office for the next four days…
nobody has even told me this is a known issue yet or even admitted to the problem. So while it’s a little bit comforting to see that it’s not just me, I don’t understand why after dealing with this every single year Airbnb doesn’t have basic reporting together.