Flexible Cancellation

[Kirsten278]

I have a question to which have not been able to find an answer. I have a guest requesting to stay just one night and my settings are for flexible cancellation so the setting says FULL REFUND if outside the 24 hours. So the question is does the guest get charged service fees regardless?  In this instance it is not a massive amount (probably only about £10) but I want to know for future bookings. So the question is: does FULL REFUND mean EVERYTHING they have paid including any fees? Many thanks for any help out there. 

[Emiel1]

@Kirsten278 

Full refund does not include Airbnb Service fees. There are exceptions, like the 48 hours grace period attached the "firm" and "strict" cancellation policies.

[Kirsten278]

ok - thanks Emiel. Good to know. Shame but I guess that is how it goes. Kirsten 

[Debra300]

@Kirsten278,

This is a great place to get and share information, but you must become familiar with where to find Airbnb policies.  The two primary areas to obtain formal information are the Airbnb Help Centre: https://www.airbnb.co.uk/help?audience=home_host, and the terms of service:  https://www.airbnb.co.uk/help/article/2908/terms-of-service.