@Janet1181
I agree with @Mike-And-Jane0 . While I appreciate how frustrating this must be, especially given your perfect 5.0 track record, I would just let this one go. If all you got was compliments and positive feedback from the guest, with no issues raised, then it is likely he's just not one to leave 5*. Remember that, although it is not the reality for hosts, Airbnb tells guests when reviewing that 4* = very good. At least you have made the guest aware that it is concerning to a host when they get a 4* rating.
However, this should have been done privately only, not in your response to his review, which doesn't do you any favours. Remember that these responses appear on YOUR profile, not the guest's, so it's quite likely Dan isn't even going to see it. I mean, why would he be checking your reviews after posting his? You should always target responses at the actual readership, i.e. potential future guests. Seeing as those guess cannot see the star ratings an individual left you, only his positive review, why highlight this? You are letting potential guests know you got a less than perfect rating when you didn't need to but, more importantly, it might give the impression that you harass your guess for 5* reviews, even though that's probably not the case. Also, because you don't seem to usually respond to reviews, this response now sticks out like a sore thumb. If I were you, I would definitely ask Airbnb to remove the response. It doesn't benefit you in any way.
