I’m currently in pickle with AirBNB. I have a long-term guest who wants to shorten their stay and check out on Feb. 29th. I told them I was ok with this, even though it is less than a 30 day notice, and to make a reservation change on her end. My guest ran into the price adjusting to a much higher rate, so I offered to call support on her behalf.
Long story short, I’ve been going back and fourth with different case managers, and get the impression they are making it impossible. They suggested a reduced payout, so I would have to refund the guest. I messaged giving the correct payout amount, and nothing. The case manager leaves for the day with my calendar blocked and no update. I called again, and the second case manager messages me saying she is gone for the day and if I need any more assistance to call back. She told me on the phone she was following up with the guest.
Any suggestions of how to escalate this? What seemed like a simple request has taken up most of my day, and it isn’t for my benefit.
Any help on how to proceed would be greatly appreciated. Thank you!
Laurie Boscoe