i wonder if someone could help please
A guest booked for a month , and some time later he asked to add an extra guest. I said it wasn't possible because its a small box room and a single bed
He has asked for a full refund . It's difficult for me because the booking starts in 9 days and it's unlikely that I can get that room booked . He said if he doesn't get a refund he will be 'sleeping on the streets'
I don't want to do him a wrong turn but also I don't want to be stuck for the month
I have been hosting for a while and it has been great (im superhost), but I am stuck on this one. I would be grateful for thoughts