Guest came in on Check-in and decided to not stay. Anyone else have this?

[Tueykay0]

I had a guest book yesterday for today check-in. I don't do Instant book. She booked for 28 days. She just came in. She said she didn't feel comfortable and didn't want to stay here. I told her that Hosts are not responsible for payments and that we can't cancel reservations once booked. I asked her if there was something I can do or add to help her be more comfortable here in case Airbnb doesn't refund. She said that she will get the refund, she is just not comfortable being in my home. Apologized and left.

This is the first time this ever happened to me since I started hosting for more than 6 years.

Anyone else have similar situations, especially now with Covid-19 and what was the outcome?

[Tueykay0]

@Huma0 Thank you for sharing your experience. It helps to hear how others handled similar

situations. I'm glad she didn't leave you a review and hoping mine doesn't either.

[Cormac0]

@Tueykay0 

"She said she didn't feel comfortable and didn't want to stay here" let me translate that for you Tueykay, she'd made alternate plans that did not include your apartment.

Thumps down and no discount for the cheat.