Guest falsely accused me of having non-disclosed cameras

[Nicole795]

It's happened to me... I got an email from AirBNB customer support this morning stating a guest has reported they found non-disclosed cameras on my property. I don't even have a doorbell camera or any exterior or interior cameras and can't even wrack my brain around what could be confused as a camera. AirBNB has "limited" my listing until they can conduct the investigation. It says they will call me tomorrow. I tried calling the general line, but there wasn't much she could do aside from document what I said in the case.

She told me it was reported from a guest on February 28th. The thing is, I haven't had any issues with guests lately. No one has reported issues or had complaints. No one has tried to get a refund. I am super confused and hoping this misunderstanding doesn't become a permanent issue. 

Has anyone else gone through this? What is the best course of action to get my listing back up asap?

[Emilie]

duplicate