@Kandi1
Sorry you are having a negative experience.
Did you lodge a claim in a timely fashion? ie as soon as the incident occurred?
Has airbnb assigned you a case manager?
If not, apparently messaging vai Twitter gets a better class of Customer service rep.
BE sure to collect and maintain receipts for your expenses.
It may also be possible to claim against the hosts public liability insurance if they have any?
Bit hard to know how to advise without knowing any specifics.
Hopefully some other more experienced people will be along shortly to offer insight and advice.
Good luck