I have just received this message from a guest. He booked on 2 Feb for a stay on 4-6 Feb. A few minutes ago, I sent him a screenshot showing the booking was confirmed (current date and time are visible at the bottom right of the screenshot) and suggested he contact Air BnB support.
I have a flexible cancellation policy but may still end up with nothing for those nights. I do not have Instant Book turned on. The room is not blocked - yes, I did double check!
I don't think it's fair that he pays twice for his accommodation, but equally, I don't want to be out of pocket for a stuff-up that wasn't mine. Or have a 'Host Cancelled' message on my listing. I'm OK with refunding him (assuming I get paid for the booking) if I can re-book those nights. Any ideas?
Hi Terri
I'm not sure what happen but after I'd submitted all of my details to Airbnb, and sent you an email, I received a message saying your room wasn't available. I have no idea why, and I have never used Airbnb prior to making your booking and I don't know what to say to you.
As an experienced host I'm hoping you can give me a steer, I'm sure you have a cancellation policy and I'm happy to adhere to it. I sincerely apologise but based on the premise your room wasn't available I booked and paid for other accommodation.
You can call and talk to me if you deem it warranted -
So sorry
