Hello everyone!
Welcome to the Community Center! I'm @Eli...
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Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Cent...
Latest reply
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Air BnB just accepted a reservation. I do not allow automatic acceptances. I did not approve this request. I must cancel but the site will not let me. I did contact the guest to explain and fortunately, it is 6 months in advance so should not impact her plans since I contacted her within the hour.
How do I "open a ticket" or get help from AirBnb? I have only been directed to this "New" neighborhood help section.
Jane
@Jane/Michael0 Have you checked your Booking Settings to make sure Instant Book didn't somehow get turned on?
There is a large pinned post on the first page of this Help Forum "Contact Airbnb" that gives phone numbers, etc.
You have cancelled a couple of times over the years, so it is important that you never cancel unless you involve Air BNB. Contact Air BNB staff by phone and request a cancellation due to a system issue.