We made a reservation using our annual super host gift voucher coupon. Unfortunately our host had to cancel. We were issued a further 10% cancellation coupon as well. When we went rebook the following day we found our super host gift voucher had now been labeled expired when in fact it had been used and prior to the expiry date. The rules state that if a host cancels your superhost gift voucher will remain active to use in are booking. We contacted the helpline but were repeatedly told they would not and could not correct the error. Due to help line taking an excessive time to reply to us we also lost the 10% coupon as well. Helpline and the supervisor of help line have refused to be reasonable. Have refuse to correct the error that has accurred and refused to reissue the gift coupon as the rules state to enable us to rebook a reservation.
Have other superhosts experience this and lost their superhost gift voucher and coupons and been treated with such lack lack of consideration.?
I guess it is easier to dismiss the issue than to address the problem.
We are concerned also that others not entitled but privy to the voucher codes may be able to get to use these super host gift vouchers that are not honoured as intended?