“Please be aware that under Airbnb’s Nondiscrimination Policy, Hosts can’t charge extra fees to guests with an assistance animal.”
You can’t charge a pet fee for an ESA. ESA’s and service animals are one and the same under Airbnb policy. They are all assistance animals.
Having said that,
Issues with service animals
Assistance animals are generally well trained. However, if necessary, you can request additional compensation if the animal damages a listing beyond normal wear and tear. The Host Guarantee and security deposit are still at the Host’s disposal in the event of an accident.
A Host may ask a guest to remove a service animal if:
- The animal is out of control and the animal’s handler does not take effective action to control it
- The animal is not housebroken
In either scenario, the Host must still give the guest the opportunity to stay at their place without the animal. And given their role in providing service or emotional support, assistance animals shouldn’t be left alone at a listing.
@Lorna170 @Catherine-And-Gary1