Hola from Quintana Roo

[Odile-Charny0]

Hello everyone! 👋
It took me a bit to reach out, but connecting with other hosts would be a big help. I hosted from 2012 to 2018 on another account, and now I’m back with a more professional setup. Overall, it’s been rewarding 🏆, though I’ve had three notable incidents, including two challenging guests and a gas explosion in the building next to one of the properties that I manage.

While I appreciate Airbnb’s mediation efforts, it sometimes feels like cases are handled inconsistently. Do others feel that guest interests often take priority? Thanks for any insights, and greetings from Playa del Carmen and Tulum! 🌴
Odile

[Rebecca]

Hola @Odile-Charny0 👋

Welcome back to the Airbnb Community. It's great to see you're back with a more professional setup but I'm sorry to hear you've had 3 notable instances. How did you overcome these challenges? 

It will be wonderful to have another experienced host share their journey with others to learn from. 😍