Hello! I would like to know some good places to eat around ...
Hello! I would like to know some good places to eat around LA! I've been wanting to try more places, but when I look on soci...
I wonder if anyone can help me here. We've been hosting for over a year, superhosts, exclusively five star reviews, we go out of our way to make guests feel welcome. We met some really super people through hosting, had great chats and made new connections, which is all great. We have a period Georgian property and rent out the apartment at the garden/basement level while we live in the house above. So we see guests as they come and go if we happen to be in the room overlooking the front of the house and glance out of the window at the right time.
We both work full time, so it's no like we're spying on them but we do see them coming in and out at times. We were away for a few days and a lady booked for a week, she had reviews and recommendations and checked herself in with a lock box. When we came back I quickly realised that she was hooking in the apartment - she kept leaving the front gate opened and I saw a number of men coming in and out in about 90mins intervals (I was taking the day after our trip off work), she was running the shower and washing machine a number of times a day (you can hear these noises when the house is quiet enough).
Definitely not our regular guest. My husband was more cautious to jump to conclusions, so we waited for another day in case I had been mistaken. He then also saw the string of men coming into our property and I decided to call Abnb for help. It was not a moral judgement on the guest, I don't have an issue with sex workers per se. I felt physically sick at the thought of strangers being in our family home, her pimp perhaps sells drugs or carries a gun, knows where we live, what we look like, our phone numbers, perhaps made copies of the apartment keys. I still am really upset when I think of it - we have of course changed locks and all since then. Anyway, after my initial phone call for help, Airbnb suspended my account.
Noone in CS I called to ask why my account was suspended 'for violation of terms and conditions' was able to help, only the specialised team could let me know and they are not contactable by phone, so I had to wait for them to get in touch via email themselves. It took another night and 21 hours for Airbnb 'safety support' team to get back to us. By that time, I had happened to meet the woman outside our house when I was leaving for work at lunchtime that day and I told her (nicely but firmly) that I would prefer her to leave, this was our family home and she couldn't have strangers coming in.
She said they were her family and friends, but I said I'd prefer her to leave (there was one more night left on her booking). A dark blue merc picked her up in about 40 mins after that and she was gone. She left an incredible mess in every room of the apartment, which reeked of cigarette smoke, and I had scrubbed and bleached the place for two days before our next guests checked in. After another day, Airbnb safety team confirmed she was a hooker indeed and told me she would be banned from the platform - 'you did the right thing', 'safety for the community', all that. And they said they would re-instate my account, suspending it was a normal procedure in a situation like ours, apparently (no other CS representative was able to tell me that, in fact one of them thought I was suspended by mistake).
The problem now is that not only is this woman's profile still on Airbnb and I do not have access to leave a review for her, my listing is not showing up in any searches. My custom link airbnb.com/h/wyvernhouselimerick is not working anymore and I've had no new bookings or enquiries since the incident (normally I wold get about two queries a day, some would turn into bookings, others not). My stats show 'views' data unavailable since the incident (not zero as sometime in the past, just data unavailable).
While nights are open in my calendar when I look at it (none of my friends can see my listing on Airbnb), all my months ahead have occupancy rate at 100% and all the nights booked are the same as nights available - i.e. 3 nights booked out of 3 nights available in September, with no more available nights. Zero nights booked in October and zero available nights. While the calendar shows lots of nights available.
Is this punishmen
Sorry about the rant, I am so frustrated, spilling it out like this somewhat helps.
