I have made a booking on Airbnb website on 04-Mar-2019 till 28-Apr-2019 (Note the date its 1 year back). I left the apartment after the concierge of the apartment inspected the flat on behalf of the owner and made a note that everything was OK. After that the owner did a video call to see the fat and also update Airbnb website about the status. Then I see on 04-May-2019 the host raised a claim there were marks in his kitchen, walls which are really negligible and were prevailing before I entered the flat. The flat was left completely cleaned but if the flat remains locked for more than a week it accumulates a lot of dust. The host posted images of corners of the room where guests can never clean or it's dangerous to clean the areas with so many electronic items nearby. Even the host claimed 300 Euros for the cancellation of the next guest. I entered the flat at 10 PM in the night, the flat's condition was not really not suitable, but since I was travelling with a kid and nowhere to go I managed and started cleaning the next day. Whereas I left the flat at 6 PM in the evening and it was broad daylight and the host inspected the flat for 30 mins before mentioning the flat was clean. What did the concierge inspected then when I was leaving the flat ? If I was a tourist the host would have never claimed such an amount but since I am an immigrant the host has sent an legal notice to pay the bill. I can also see the host claimed to Airbnb and the claim was resolved. Can you please let me know what actions were taken for the claim and why the guest was not informed about the incident when I updated my contact details.
I have been trying to reach Airbnb for a long time because of this. I am suffering from mental harassment, defamation and stress because of this legal issue. Can you please help me with the probable solutions. Also how can a host reach a guest after 1.3 years ?
Thanks,
Swagata**
