@Marlea1 "Every time I contact customer service I feel dirty like I've been lowered to some kinda scumbag. Airb&b support sent me my suspended account and blocked dates with a darn ❤ Emoji!!!!🤬😤 what is wrong with this company?
Now that's a question a lot of us have wondered. Their behavior is deranged. I know it's no laughing matter, but your turns of phrase had me smiling, they are so appropriately expressive.
Yes, hosts are always guilty until proven innocent in Airbnb land. Sometimes they won't even tell a host why they are suspended, then tell the host they'll reinstate the listing, but if the host does again what they were suspended for, they'll be permanently delisted. While still refusing to tell the host what they supposedly did wrong. You couldn't make this stuff up.
Yes, my dear, we are on our own, you really can't expect anything approaching real customer service from this company anymore. You just have to view them as a listing service and pray you never have to contact them about anything.
Try to vet your guests better, it takes some practice and knowing what red flags to watch out for in guest communication, and what questions to ask. Do watch out for guests who ask for discounts, or to make some exception to your rules for them, or the ones who haven't bothered to read your listing info, or who take 2 days to answer a message. Those are red flags and you shouldn't accept those bookings. And don't give big discounts- if they can't afford your place, let them go find something within their budget- their financial situation isn't your affair. If you want to offer discounts for weekly stays, that's up to you, but never discount because a guest asks you to.
They'll eventually lift your suspension, all you can do is be patient.