Hosting

Janice388
Level 1
Napier, NZ

Hosting

I had a booking for Lyse for 2 nights 3rd to the 5th February. When they knocked on my door it wasn't Lyse.  It was a man and he said he was her husband.  And that he came instead. I felt very uncomfortable. As I live on my own and had confirmed the booking for Lyse. NOT her husband. I am very angry at being deceived. I let him stay reluctantly . 

2 Replies 2
Larry339
Level 10
Brant, Canada

I had a similar experience with my second guest. She arrived late and it was the guest's mother not the booking guest and I also let her stay the night. 

 

Now I would call the booking guest and explain due to Airbnb policy and my insurance the booking person must be one of the guests staying the night. After all, who is this person, nothing is verified and why would I trust a strange with no confirmed details stay in part of my home. 

Sarah977
Level 10
Sayulita, Mexico

@Janice388  There are many guests who don't realize that 3rd party bookings are against Airbnb's TOS, and in fact, if you were to call Airbnb about this, they would likely advise to let them stay, as they have told other hosts. 

Hopefully this guy didn't cause any problems of behave inappropriately. You should add some wording to your listing about 3rd party bookings not being allowed and when someone books, in your mesage to them, make sure that the person who booked is the person who will be staying, letting them know that if it isn't, the person who is staying should set up their own account to book, and that the original booker should cancel the reservation, as the 3rd party will not be admitted into your home.

Some guests who are couples have the account in both their names, i.e. it will say XX and YY, and in that case, it's perfectly legitimate for one of them to stay even if the other was the one who communicated with you. But they should certainly let you know which one of them will be coming.

As a single woman who home-shares, you can also decide to only host other females, if you feel more comfortable with that. You would have to make that clear in your listing, and you might still get requests from men, but if you do, you could get Airbnb to cancel those without penalty.