@Michael627 Such a bummer to hear Krisiti! Lots of careless guests out there. Ours left a grill unattended for who knows how long, but long enough to melt the hose to the propane tank and causing a huge mess.
Airbnb did hire a private fire investigator in our scenario too.
They did deny me access to the report when I asked to see it, however, the investigator was "not able to eliminate the guest as a cause of the fire" (nor was the fire marshall).
After that, the Crawford Adjustor said we are eligible for the program payment benefits. As of now its been stuck in Airbnb's corporate "for approval" by "stakeholders." The incident was 6/30/21, nearly a year ago.
If you were open to it I would like to take this conversation off-line?
I can be found online at Live Swell Beach Bungalows. I've also posted a few videos and updates of the fire process so other listing on the platform can have an informative case study.
"Top To Bottom Coverage" "Two Week Turnaround" and the other list of marketing banter are not accurate!!!