@Catherine-Powell Hi Catherine,
My name is Marsha Beezley. I am writing to you to hopefully get answers to my problem. Months ago a house I manage was caught on fire by a guest. It has been a painful and frustrating process to get someone from Airbnb to take this seriously and contact me. I only get answers like: We have escalated it and someone will be contacting you. I received an email but it got closed out because I didn't respond fast enough. I requested a phone call, not an email so I was not expecting it. Then I had someone tell me to open a claim and when I tried to do that, the amount of money I'm requesting is over the cap that is set by Airbnb on the resolution center. This is absolutely crazy!! Please have someone call me in regard to this matter asap. I'm stuck and cannot continue with no direction from Airbnb on what to do next!! In big situations like this house fire, Airbnb should have a special number to call to get faster help and direction on what to do. How do you expect me to put in a claim on the resolution center when it has a cap on the amount of money you can request? Fire damage is very costly. The guest was **
**Sensitive information removed