Thanks for this @Helen3 .
We booked through Hotels.com and once they collected our payment, we never heard from them again, only Houst.
I have tried reaching out to Hotels.com since we rteturned but they have not responded.
Sadly the review is accurate, if a little tongue in cheek with trying to make a little humour out of the pretty awful situation.
We booked months ago as we had fairly specific needs and didn't want to find ourselves stuck for space.
I did not know they would look at rebooking us - to be honest, since Houst took the lead in communicating, I figured they would act better in compensating or finding alternate arrangements.
In fact, in earlier emails on the first day or so, they indicated they would be compensating for the first night, but, in hindsight, I suspect that was to keep us from looking elsewhere and them losing the booking.
Good to know for the future.
Thanks again for all the advice - I know we won't be using Houst again for sure!!!