I rent out a holiday home, but not via Airbnb, however photos of my home, plus a description and location, have appeared on Airbnb with a host who is unknown to us and presumably a criminal. Despite me and my partner flagging this up to Airbnb and spending a good few hours emailing, texting and talking to customer services, they are refusing to remove the listing. What else can I do?? I don't want disgruntled people turning up at my home!