Huge storm in southern Ontario has left many places without hydro. I informed guest of the power outage and they choose to stay the night. Now they are asking for half there money back. What should I do?
@Melissa1248 may I ask, how much was the partial refund, and who determined the amount?
thanks for sharing, my takeaway: offer a small refund up front, AND make them agree in writing they will not ask for a refund afterwards if they choose to stay.
on the bright side, you saved yourself @ $5 in energy costs. ha. with many govts rolling out green policies resulting in unstable energy supply, this is probably going to be a more common complaint. Our state had a big blackout last week and 50 schools were closed and it took them 3 days to restore power, luckily I am out in the country so this didn't effect me, just the city people.