@Nina75 I'll agree with you on the clutter point. His listings are certainly eclectic and full of interesting stuff, which normally appeals to me far more than generic looking places, but I don't see any way that a place with that amount of stuff on every surface and the floor could possibly be thoroughly cleaned between guests. The listings look like someone lives there full time and just vacated for the booking. 50% of that stuff could be removed and it would still be too full for my taste.
However, if cleanliness was these guests' issue, why did they not honestly tell him that was why they were leaving. Telling him it's a family emergency and then reporting to Airbnb that it was a cleanliness issue, if that is really what happened, isn't okay.
I also have the attitude that it's best to just refund unhappy guests and move on, but not all hosts do, and I don't think telling other hosts they should always refund guests, as if that's always the proper thing to do, is my call.
When we weren't present to know exactly what and how something went down, we don't necessarily know how we would have handled it had it happened to us. There are plenty of guests who make up a reason to leave right after arriving in order to get refunded, when what really is going on is that they were offered another place tp stay for free with a friend or relative. We can't keep refunding all these guests- it just emboldens them to continue doing this to other hosts.
