I being penalized with instant book on

[Susi273]

Hello everyone. Does anybody here feel Airbnb support is not the same anymore? Is being 8 hours and the  Airbnb support hasn't responded to my message. I even called and wasted my time and energy. They say I have to wait for this lady. Even when I said she is not answering.

I have instant book on. 

• (If you’re ever uncomfortable with a reservation, before or during a trip, you can cancel penalty-free)
  This is not true! I being penalized! even when I asked twice two different people at Airbnb and they said the dates were going to be available still. is not true the dates were blocked! What can I do now, please?

[Mike-And-Jane0]

@Susi273 How many IB bookings have you cancelled. I believe (but am not sure) that there is a limit to the number of times you can cancel. I suggest you turn off instant book