I have a guest who wants to cancel her reservation due to corona virus. And for the Manila lockdown .

Freda33
Level 1
Baguio, PH

I have a guest who wants to cancel her reservation due to corona virus. And for the Manila lockdown .

I have a guest who wants to cancel her reservation due to corona virus. And for the Manila lockdown .

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@Freda33 Your guest needs to contact Airbnb. Let them handle it. They will probably issue her a full refund if she is travelling to or from or has to pass through a locked-down area. But you don't need to tell her that, just tell her Airbnb handles the guest cancellations, not the host.