I have a guest who wants to cancel her reservation due to corona virus. And for the Manila lockdown .

[Freda33]

I have a guest who wants to cancel her reservation due to corona virus. And for the Manila lockdown .

[Sarah977]

@Freda33 Your guest needs to contact Airbnb. Let them handle it. They will probably issue her a full refund if she is travelling to or from or has to pass through a locked-down area. But you don't need to tell her that, just tell her Airbnb handles the guest cancellations, not the host.