Hi all!Anyone have any great wins this summer they want to ...
Latest reply
Hi all!Anyone have any great wins this summer they want to share - Reviews, 1st super host, new listings? Let’s hear about i...
Latest reply
Due to our local bridge being affected by recent floods it is currently closed and may not open again until tomorrow. So I cannot accept a booking. I have declined it but I now I have no way to explain why. I believe this is common courtesy.
I originally received an enquiry from this guest and I responded I would not accept their booking until I knew if they could actually get to our place. I posted it but then the enquirey totally disappeared and I have no idea why.
Does anyone have a suggestion of how I can contact this guest to explain.
Regards,
Sally
If you no longer have a message thread then there is no reason to explain, even though I agree about giving an explanation. The guest probably found some place else.
Thank you Linda108, I feel uncomfortable about not giving an explanation. I hope they have found another place to stay.
Sally
The message thread should be in your inbox. Do you not see it there?
No, it almost instantly vanished after I wrote a response. Now although I have declined this booking, without giving a reason, it is still showing on my calendar as a booking request. I was going to make today and tomorrow unavailable.
Thank you for responding Emilia42
Sally
Thank you for all the assistance. The issue was finally resolved by selecting a reason for the decline as requested by AirBNB. A new page opens which allows you to send a message to the guest as to why you had to decline their request.
I didn't initially select one of the four reasons as none suited the situation.
Perhaps AirBNB could include a "Other" option to the reasons, as this should avoid this particular type of issue in the future. Regards, Sally