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Instant booking air BnB T&C update turns it on

Pontus2
Level 2
Stockholm, Sweden

Instant booking air BnB T&C update turns it on

I have naturally always kept my instant booking turned off for my old hosting flat which I hardly host in anymore. 
All of a sudden Air BnB updates some random T&C and then toggle instant book to turned on and then I get a booking despite not being able to host anybody. Forcing me to pay a cancellation fee which is completley Air BnB fault since I would never ever turn this on myself manually 
I haven't even logged into the site following my late 2019 dispute with Air BnB

3 Replies 3
Emilie
Community Manager
Community Manager
London, United Kingdom

Hi @Pontus2

 

I'm really sorry to hear this happened! Did you get a chance to contact the Support teams so they could look into it for you, and maybe find a satisfactory solution?

 

Let us know how you got on please!

 

Emilie

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

Hi Emelie 
I did try to contact them but did not get a reply or a resolving of my issue 

Pontus2
Level 2
Stockholm, Sweden

I got an email saying that there is a response apolising for that the response has. been delayed in Swedish but when clicking to it, it just redirects to the homepage...