@Anthony223
We also have experienced a noticeable decline in guest quality. It is summer here in Aussie, school holiday peak season has just finished. Last peak season, problems with guests = 0. This season = 6. That's 6 occasions when, if I had the ability to charge extra for damages or additional cleaning (2 x urine soaked rugs, 1 additional urine soaked floor, all separate guest bookings), broken blind cords, sneaking in extras, overcrowding, picking the lock on our linen cupboard, leaving poo in the toilet, lying when caught out, I would have.
But the thought of having to deal with CS over a non-existent security deposit was sufficiently off-putting that we just dealt with the issues ourselves. The poor quality of CS exists for this very reason. Hosts are "conditioned" by Airbnb into NOT complaining, just like an abused partner is conditioned by the abuser to accept blame for the abuser's bad behaviour and ill-treatment. And that unfortunately, is exactly how Airbnb like it. They get to keep money they otherwise would have to pay out and they retain absolute control (all abusers have a control agenda). Once you realise this, you only have 2 options. Stay and put up with it (as many abused spouses do), or leave.
I doubt it's going to change anytime soon. Social media is full of Airbnb guests now teaching others how to rort the Airbnb system. Airbnb deleted your guest profile? No prob, just create a new one, nobody is going to check your ID. Trash a place, steal from the owner? Leave a negative review, ruin the host, Airbnb thinks guests are untouchable, hosts on the other hand are expendable. Don't want to pay full price? Find a few bugs to plant in the property, take pics, complain about things that never happened or don't exist, and hey presto, immediate 50% discount from CS.
Airbnb is just reaping what it has sown ex the EC refunds debacle, and hosts are paying the price. Some damage just can't be undone. And "sorry" from @Brian just doesn't cover it. The bottom-feeder train is in full motion and it ain't stopping for anyone.
@William1246