@Stephanie
1. Of course it's not allergen free, we have to take emotional support animals or risk being delisted.
Selfishly, this is a real problem for me as a co-host who has terrible pet allergies, my toddler who comes to clean with me also has pet terrible allergies, and we do all the laundry back at my house in my own washer...so we have to bring any pet dander into my car and then into our own house. So far the only ESA's was have had have been "snuck in" and were clearly not actual Service Animals because they were all over the beds, peed in the beds, and were left alone.
2. In my listing, we state that we have down-free bedding, that we keep the place a scent-neutral as possible by using unscented detergent/ hand soaps, and that we do not use air fresheners.
3. Unusual requests regarding allergies-
-A very nice young mom with a toddler who has multiple severe food allergies. She asked if I could "double clean" everything and I did. I made sure that all surfaces that a 3 year old could reach were well scrubbed, that she had disposable plates, silverware, and cups to use. We are a block from a huge research hospital so this also helped her feel safe.
-A double lung transplant patient. I showed him the apartment months before his stay. We then spoke on the phone a month before his arrival. I agreed to "double clean" everything, use a new broom, new steamer mom pads, wash the mattress pads, and change the furnace filter. He also requested that we allow his friend who runs a cleaning business to come in after I clean to clean again. I got a 4* in Value.