Looking for support for hosts impacted by cancellations during Covid19

[Rob8188]

2020-03-23 by guest

Marika 2 adults

Apr 30, 2020

May 10, 2020

Mar 6, 2020 12:32 PM AT

Not applicable separate policy applies

$0.00

$0.00

Why wouldn't the above not be eligible for Support payments?
Its booked on March 6th 2020 and Marika cancelled due to Covid. 

According to the policy 

Support payments will be made for reservations booked on or before March 14 with a check-in date between March 14 and May 31, 2020, that were canceled by the guest for COVID-19-related reasons under our extenuating circumstances policy.