Lost Super Host Status even with 4.98 overall and no guests since March!!!!!!!!

[David-and-Fiona0]

WTF? Airbnb. 

[Mike-And-Jane0]

@David-and-Fiona0 Just to help understanding - Spamming is where the same or similar postings are made multiple times on the same platform. It is actually quite hard to follow a post and its answers across multiple posting threads.

So anyway we all now know that you are complaining because you didn't meet the Superhost criteria for the last year even though two of the four criteria were relaxed. Sadly for you it was the wrong two. I can only suggest you concentrate on recovering to 4.8 or above rather than suggesting others are cognitively challenged.

[David1624]

I agree - they don't have our backs.  We just lost our status due to one bad review by guests who were caught red-handed breaking house rules and wrote a revenge review.  Also due to covid, we only welcomed guests after July and for long stays so there aren't enough to bring the percentage back up.  We also never got any cancellation compensation because our policy was flexible.  As usual dumb rules and very delayed responses.

[Huma0]

@David1624 

If you host long-term stays, you don't need to have the same minimum number of stays (something that Airbnb suspended anyway as a Superhost requirement during COVID), you can also qualify with a minimum number of nights hosted. 

I host long-term guests and had no bookings for months and months due to COVID but still kept my Super host status. The important thing is to keep up your response rate and your star ratings for the guests you do have. Even if those guests are few and far between, you can still keep Suerphost status if you keep your standards high regardless of how many stays you have.

[Inna22]

Same here. Just lost mine. Says 4.86 rating and 100 percent response rate. In the quality section it says 4.7. I can now only co host due to Chicago regulations so it sounds like I will never have it back as I will never get my own reviews 

[Anna9170]

@Inna22  Are the rules in Chicago so harsh? 😫  I'm very sorry, because reading your posts I can see how worried you are about the reception process, which is one of the really important requirements for a superhost...
To be honest, I would like to have some hard rules in Spain sometimes, because I know a lot of objects with a superhost badge that are really full of **bleep**.😆

[Alex893]

@Anna9170 chicago is a very government controlled corrupt city. Very regulated 

[Katrina79]

@Inna22 Wow those are quite the regulations in Chicago. How do they differentiate between short term rentals on different platforms? Airbnb is the only one who offers the superhost badge. 

[Anna9170]

@Alex893  Ha, really? I think Spain is one of the very corrupt countries, but we are not talking about politics now. It's not the first time I see at the forum huge differences in the American and European Airbnb. It's like two different worlds, sometimes I feel uncomfortable even talking about it.

[Marge46]

What gets me is that if you cancel, ANY booking, even if it's months and moths ahead, you will loose the Superhost status, it doesn't matter how many glowing reviews you have. I had cancelled one from October because our family plans changed, and we need to use it for ourselves. Obviously not great for the future guest, but it's my home, so given that I'm not stranding anyone the last minute, and it's 6 months out, I should be able to do so.

Also, I'm now facing another dilemma. I need to schedule repairs to my toilet plumbing at the rental, but I'm booked solid for the next month and a half. So I don't want to cancel on anybody to free up the time, or to encroach on them while they're staying with us. What's worse? Any advice?

[Emiel1]

@Marge46 

The cancellation rate is measured over the past 12 months and is:

"Maintain a 1% cancellation rate (1 cancellation per 100 reservations) or lower"

https://www.airbnb.com/help/article/829/how-to-become-a-superhost

Cancelling means also not able to rebook (via Airbnb) the cancelled dates.

If repairs are not going to severely disrupt the guests during their stay, then maybe better not cancel.