Hello everyone,
@Richard1830, @Odile245, @Pavan5, @Sandra1401,
I've just shared this update in other threads elsewhere in the CC, so sorry if you see this a few times.
Thanks for sharing more details on what you are experiencing this is really helpful.
In regards to the technical bug that occurred on November 11th, our Community Support team is continuing to actively work with impacted guests and hosts to rebook their previously confirmed reservations to the greatest extent possible.
I know a number of you have mentioned (mainly in other CC discussions) that your calendar is still blocked, thanks for your feedback. Based on this, we escalated this to the product team and we believe we’ve found a fix. If your are experiencing this would you mind checking now to see if your calendar dates are available again please? Fingers crossed this has updated for you, but please let me know if you are still experiencing this issue and we’ll continue to look into it.
If you calendar is all back up and running, please ensure your availability settings are up to date and your calendar remains open so that we will be able to send you any applicable rebooking requests.
Just so you know, if your guest(s) doesn’t rebook, and you don’t receive another booking, Airbnb will make up the difference, up to the original amount you expected from reservations that were impacted by this situation.
Lastly, we’re working diligently in the background to try to prevent issues like this from happening again.
I really hope this is helpful. If you can provide me with an update, that would be really appreciated. Hopefully all will be resolved soon and once again I'm sorry you are experiencing this.
Thank you and speak to you soon.
Lizzie
(Just @ mentioning the people I haven't mentioned in other discussions - to prevent you from getting spammed by me)
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Thank you for the last 7 years, find out more in my Personal Update.
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