Does anyone else have a problem with superhost rating? Was always a superhost for 3 years but hosted my sons property when long term tenants left during Covid. Got a few 4s so understood losing superhost. Fortunately I stopped hosting for him. So have been working hard towards getting it back and just think Airbnb are wrong. I was 4.7 at last rating and still 4.7 in January overall rating. I have gone through every review for this year period and have 23 fives and 2 fours. To me that is more than 4.9!
If you are absolutely sure those are all the ratings from the past year, have you tried contacting Airbnb to see what's going on? Could be a computer glitch.