I am putting together a new listing in Lugnano in Teverina U...
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I am putting together a new listing in Lugnano in Teverina Umbria. Looking to connect with other Airbnb owner's in the area.B...
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I am not quite sure what point you are trying to make. '
In what way is it misleading.
It clearly shows on the information you provided yourself that the cancellation needs to be made 14 days BEFORE the hosts LOCAL check in time.
Airbnb holds your money until 24 hours after you check in.
@Asheesh2 "the agents are saying 48 hours is also from the checkin in time" -- that is totally wrong. Either you had the misfortune to encounter an incompetent CS rep (not unusual) or there was a miscommunication. In either case, as you said and as @Helen3 says the policy is clear, to get a full refund you must cancel within 48 hours of booking AND at least 14 days before check-in. Did you cancel more than 14 days before check-in? And did you cancel less than 48 hours after booking? If the answer to both questions is "yes" then you are due a full refund, which happens automatically. But if the answer to either question is "no" then you are not due a full refund.